Once you’ve submitted a reversal, the timeline for processing the reversal will depend on where the original discount request is in the process. This means your reversal could be processed immediately, or it could remain pending until the original request is processed. We will walk through each scenario below.
Your discount request will be “immediately reversed” if the reversal is submitted before the original discount request has been moved into a manufacturer’s active invoicing period. For this to occur, you would need to submit a reversal in the same invoicing period that the initial request was submitted. In this case, the discount request will not be sent to the manufacturer; however, this does not mean it will be deleted from the system entirely. Instead, the cancelled discount request (or reversal) will be documented under the Reversals tab.
In some instances, your initial request will already have been moved on to the manufacturer for processing. For this to occur, you would have needed to submit a reversal for a request from a previous invoicing period. Every fifteen days, all requests submitted in the past fifteen days are moved to the manufacturer’s active invoice. In this case, the reversal will not go into effect until after the manufacturer has completed review of the active invoice.
Because the manufacturer may have already processed and paid for the claim during the active invoicing period, the retroactive reversal will show up in the form of a credit for the manufacturer. The credit balance will be subtracted from the next payment made to you by the manufacturer to correct for overpayment. In no instance will you be directly paying the manufacturer for a reversal that was processed retroactively.