Discount requests may be marked as ‘Failed’ when the request does not meet the eligibility criteria to receive a 340B discount. On the remittance advice covered entities receive for each payment, failed requests will be accompanied by one or more failure codes identifying the reasons they were deemed ineligible.
If information in the original request was incorrect and you'd like to resubmit it, you can choose to 'Correct and Resubmit' the request with modifications.
If you still have questions about a failed request, you can contact Kalderos Support at support@kalderos.com or by calling (844) 930-2322, Monday-Friday, 8:00 am CST to 8:00 pm CST.