At times, you may need to make a change to one or more of the data fields on a discount request. For example, you may have mistyped the number of units on a request and need to correct it to ensure that you are paid the proper discount amount.
Depending on the current state of the original request, either of two scenarios may occur:
If the original request is currently in ‘Submitted’, ‘In Manufacturer Review’, ‘Processing’ or ‘Paid’ status, when you correct and resubmit the request, two new transactions will be automatically and simultaneously generated.
- A reversal will be created to credit back the original request
- A new request will be created to request a new discount
This ensures that the original, incorrect request is reversed out, leaving only the new request to be processed.
If the original request has ‘Failed’, when you correct and resubmit the request, only one new transaction is generated.
- A new request will be created to request a new discount
There is no need for a reversal to be generated as the original request failed to meet the criteria to be paid.
- To begin, identify the transaction you want to correct in the Request Center or Remittance Advice table.
- Click on the transaction to open the right-side drawer.
- Click the ‘Correct and Resubmit’ button. You will be taken to a page where you can modify certain data elements in your request.
- Make your changes and resubmit the request. You will see a confirmation page that shows you all 2-3 relevant transactions and the net difference in payment amount generated as part of this correction, if any.
Correcting and resubmitting a transaction follows the same timelines as reversals. If the original discount request has already been processed, then the new reversal and correction will be processed on the current invoice. If the original request has yet to be processed, the new reversal and correction will remain pending until the first request is processed.