At the end of each invoicing period, covered entity accounts will receive detailed Remittance Advice that provides the final payment status, adjustment reason and/or failure reason for every claim, if applicable.
A “dispute process” tool-tip exists within Remittance Advice that explains how covered entity users can proceed with initiating a dispute by emailing 340bdisputes@kalderos.com with the Kalderos Transaction ID, Remittance ID and all applicable evidence for a decision. For details about the required documentation, see this Help Desk article.
A failed or reversed rebate claim may only be disputed once.