What is multi-factor authentication (MFA)?
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to an online account (think: receiving a text message containing a unique code that you must enter to access your account).
What are the steps to enroll in MFA?
The next time you visit app.kaleros.com, enter the email address and password that you usually use to access Kalderos for Manufacturers.
You will then be prompted to enroll in a MFA method with your choice of:
- Authentication App (e.g., Google Authenticator, Okta Verify)
- SMS (text message)
Depending on the chosen method, you will be prompted to complete your MFA set up by either entering a phone number (and receiving a unique code via text message) or by scanning a QR code using your authentication app.
This quick and easy step, often taking 15 seconds or less, provides an additional level of security for the sensitive data on our platform.
How do I log in once I’ve enrolled in MFA?
After enrolling in MFA, the next time you visit app.kaleros.com, login using your email and password.
From there, you’ll be prompted to enter a unique code (received via text or retrieved from your authentication app, depending on how you enrolled). After entering the code, click ‘Continue’ to access your account. This is the standard login flow with MFA enabled.
Can I switch authentication methods after I’ve enrolled?
Kalderos For Manufacturers users may reach out to their Customer Success Manager for any questions or issues related to MFA.
All users of Kalderos applications may contact Kalderos support by emailing us at email@example.com.
I got a new phone or lost it. How can I access my account?
Please email Kalderos support at firstname.lastname@example.org for help.
I checked the button that says ‘Remember my device for 30 days.’ Why am I being asked to enter a code if it’s been less than 30 days since I last authenticated?
There are a handful of reasons why you may be required to authenticate again to access your Kalderos account, even after checking the ‘remember my device’ option. These include:
- You cleared your browser’s data (e.g., cookies) or don’t allow cookies in your browser. Checking the ‘remember this device for 30 days’ box sets a local cookie. If you don’t allow cookies or cleared them from your browser, you’ll be asked to authenticate again.
- Something changed regarding how you access your Kalderos account (e.g., signing in from a different location, or a different time of day). Auth0 has security algorithms in place that will prompt users to authenticate again if it detects a change in activity.
- You haven’t accessed your Kalderos account in 7 days. Auth0 it also has a 7 day inactivity expiration, which may require you to authenticate if you go long stretches between accessing your Kalderos account.